Civicom® is a global leader in serving the marketing research community with advanced virtual communications solutions for the world’s top organizations, with a strong industry presence in facilitating individual depth interviews (IDIs) and focus groups, online multimedia bulletin boards and forums, private online communities, audio and video diaries, and mobile qualitative research. Civicom® is powered by a combination of proprietary global audio conferencing technology, online meeting software, web technology tools, superior recording capabilities, and a proprietary transcription system. Civicom® offers simultaneous translation for global or multi-country projects, as well as recruiting services through CiviSelect™. We set the standard in superior client service and support. Learn what marketing researchers who have worked with us say about the value of working with Civicom®. Learn more at: http://www.civi.com/marketingresearch/
|New Qualitative Research Method||Product / Tool / Platform|
|Webcam Real-time Focus Groups & IDIs||Civicom CyberFacility™|
|Telephone Focus Groups and IDIs||Civicom CyberFacility™|
|Online Text Chat Real-time Focus Groups & IDIs||Civicom CyberFacility™|
|Mobile Qualitative Research||Civicom Insitu®
|Online Discussion Boards Focus Groups and IDIs||Civicom Chatterbox®|
|Diaries, Journals, Blogs||Civicom Insitu®
|Online Communities (MROCs)||Civicom Chatterbox®|
|Qualitative-Quantitative Hybrid Market Research||Civicom CyberFacility™
|Emerging Solutions||Civicom Insitu® Mobile Research
|Recruiting & Sampling||Civicom CiviSelect™|
|Research Design, Training, & Field Management||Civicom® Marketing Research Services|
|Transcription & Translation Services||Transcription Wing™|
|Video & Multimedia Production and Editing||Civicom® Marketing Research Services|
|Video Streaming for Remote Viewing||Civicom CyberFacility™|
|Other Supported Methods||Civicom ® Global Expertise,
International transcriptions, Simultaneous Translations
Civicom® CyberFacility™ IDIs and Focus Groups
Trust your project to the industry leader in facilitating telephone and web-enabled research projects using the latest technologies, with superior client service and support.
Civicom InSitu® Mobile Research
You Ask, They Answer, You Listen: BE THERE: Get actionable insights into real world consumer behavior through respondents using mobile devices, smart phones, and even traditional land lines.
Try our iPad and iPhone App! Conduct your mobile research via our latest technology innovations.
Civicom Chatterbox® Online Multimedia Bulletin Board
Your practical tool for online bulletin boards, forums, and private online communities. Upload photos, video, text, audio files and more. Quotes and highlighting features; tagging; word clouds.
Civicom® Global Expertise
Civicom is the global leader in its capacity to facilitate global and international marketing research projects.
The global leader in facilitating telephone and web-enabled individual depth interviews (IDIs) and focus groups in multiple countries worldwide.
Civicom Chatterbox® Online Multimedia Bulletin Board
Civicom Chatterbox® Online Multimedia Bulletin Board is available in 49 languages.
Civicom InSitu® Mobile Research
Civicom InSitu® Mobile Research is available in any language.
Transcription service that soars above the rest, worldwide. Four-hour, one-day, two-day, five-day, and next morning delivery options. English and multiple languages.
Get the best respondents imaginable through CiviSelect™.
All of our services have been custom designed for specific marketing research needs by our deep bench strength of computer programmers and developers. Civicom’s applications run on a platform that is 100% redundant and geographically dispersed with uptime in excess of 99.99%. These technical proficiencies are supported by a marketing research-knowledgeable client services team and project management approach which has been designed through experience with and input from our wide range of marketing research clients, including representation from some of the largest research companies in the world, as well as independent moderators. This has lead Civicom in the direction of becoming the undisputed leader worldwide in supporting marketing researchers in conducting research using all types of virtual tools.
Market Research Applications
Civicom and its clients have discovered that it is possible to conduct almost every form of marketing research imaginable using “virtual” tools rather than gathering people into a precise physical space. Studies have ranged geographically from single city to multi-country. Applications have included the following:
- Employee Satisfaction Studies
- New Product Development
- Market Segmentation
- Market Share Estimation
- Conjoint Analysis
- Competitive Intelligence
- Volume & Sales Forecasting
- Distribution Channel Research
- Customer Satisfaction Assessment
- Copy Testing
- Brand Loyalty
- Concept Testing
- Product Placement
- Product Positioning
- Product Usage Analysis
- Pricing Studies
- Quality Testing
- Opinion Polls
- Advertising Research
- Audio Diaries
- Online Diaries
- Photo and Video Diaries
- Impulse Research
- Insights in the Moment
- Virtual Ethnography
- Shopping Habits
- Website Usability
- Shopper Insights
- Mall Intercepts
- Retail Analysis
- Eating Habits
- Pharma Treatment Algorithms
- Prescription/OTC Drug Usage Experience
- Consumer Products
- Event Experience
Training and Support
Your project’s success is our number one priority. We offer customization to suit your needs. We assist our clients in identifying the best solutions and applications to use in their studies by first learning what the desired outcomes of the research are. We then offer suggested approaches to help our clients get to the desired results. We assign a dedicated team to you. We provide moderator training for all projects. We conduct a room access and webcam tech check with all respondents before they engage in an IDI or focus group. We provide room access tech checks for your clients. We provide live chat support for our multi-media board as well as evening and weekend project coverage. We have a dedicated team of technical specialists who are available to help you. We are with you from start to finish.
Civicom maintains a network of bilingual translators that provide real time translation, from local language to English, or English to local language. Our translators provide services for IDIs and focus groups, as well as for multi-media board postings and mobile phone audio and text diaries.
Civicom offers an advanced, proprietary transcription management system with automated uploading of files and which features multi-step proofing and editing. Civicom offers competitive pricing and flexible turnaround from four hours to five days. Bilingual transcription services are also available.
Civicom often conducts the recruiting for our clients’ research studies. Whether a consumer or business-to-business study, medical, or other, Civicom first analyses the respondent profile and the screener. We then determine if we can deliver a successful recruiting experience for our clients before we commit to recruit for a study. All of our recruiting is customized in order to deliver unique, unrecycled respondents that meet the research criteria of the specific project. We do not own lists.
Civicom is a leader in the analysis of current and future technology applications and projected trends. We take these discoveries and assist our clients in proposing them as components of their research studies, to give our clients a creative and competitive advantage in the marketplace, often enabling them to be the first to try a new method of conducting research virtually.
Civicom’s founders pledged 10% of their stock to non-profit humanitarian and relief organizations helping the impoverished and vulnerable in greatest need around the world. When you use Civicom’s services, it does a little bit to help – by simply responding to the generous commitment of our founders. We work extra hard to serve you because by doing that we also, in turn, serve others.
Main Civicom Marketing Research Services Website
This is where it all starts… Enter the virtual world of Civicom Marketing Research Services where we can creatively put together a suite of virtual tools to meet your research specs and requirements.
Civicom Marketing Research Services Download Center
An online archive of our case studies, helpful documents about the varied applications of the tools and services we offer. Read more on important facts about the tools and services. Visit this page regularly for new releases.
QRCA, AMA, ARF, MRA, MRB
News & Press
- (203) 413-2423
- Social Media:
- Twitter: CivicomMRS
Facebook: Civicom Marketing Research Services
- Rebecca West, VP – Business Development & Client Care
Irene Olegario, Manager – Civicom Marketing Research Services
Maria Huab, Lead Advocate, Account Management – Marketing Research Services
Annie McDannald, Account Management Advocate – Marketing Research Services
JJ Oliva, Account Management Advocate – Marketing Research Services
- P.O. Box 4689
Greenwich, CT 06831