Telephone Focus Groups & IDIs

Tracking the Purchase Process – Up Close and Personal Thanks to Mobile

Posted by Rosalia Barnes Tuesday, May 1, 2012 11:12 No Comments

Julia Gartside-Spink’s session at the AQR/QRCA Conference in Rome explained the mobile/online approach she used to help her client better understand the consumer purchase process. She finds this online/mobile/TIDI ethnographic approach far superior to in-person focus groups and in-depth interviews because “memory of reported behavior and emotions is not nearly as powerful as capturing them immediately.”
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